Refund Policy for Data Services

This policy outlines the terms for refunds regarding our data subscriptions, API access, and one-time data reports. By using our services, you agree to these terms.

1. General Refund Eligibility

• Refunds are only issued for technical service failures that prevent data delivery.
• Requests must be submitted within 7 days of the initial purchase or billing date.
• All data services are considered “consumed” once the data is downloaded or accessed via API.

2. Non-Refundable Scenarios

• No refunds are provided for “change of mind” or if the data does not meet subjective expectations.
• One-time data exports and custom-generated reports are strictly non-refundable.
• Accounts terminated due to a violation of our Terms of Service are ineligible for refunds.
• Unused credits or API calls at the end of a billing cycle do not roll over or qualify for a refund.

3. Subscription Cancellations

• You may cancel your subscription at any time through your account settings.
• Cancellation stops future billing but does not trigger a refund for the current billing period.
• Access to the data service will continue until the end of your paid timeframe.

4. Service Outages & Errors

• A prorated credit or refund may be issued if our service is unavailable for more than 24 consecutive hours.
• Errors in specific data points do not qualify for a full refund but may be eligible for a partial service credit.

5. How to Request a Refund

• Email our support team at admin@analystmonk.com with your Order ID and “Refund Request” in the subject line.
• Include a brief description of the technical issue or reason for the request.
• Approved refunds are processed to the original payment method within 5–10 business days.